Customer references

Outotec is a global leader in mineral and metal processing technology and also provides innovative solutions for industrial water treatment, the chemical industry and the utilisation of alternative energy sources. Outotec Finland Oy’s Head of Project Logistics Enni Karling is very pleased with AHA Logistics, especially with their personal service. AHA Logistics acts as Outotec’s forwarder in both large and small projects involving the shipping of processing plants and equipment all over the world.

“Right now we are working on an important project for Mexico, with AHA Logistics acting as the main project forwarder. Because of the different time zones, logistics have to be dealt with at all times of day. It’s very important to us that we have our own dedicated contact person who can be reached by phone any time of the day and who can advise us straight away. At AHA Logistics, consignments are followed through all the way to the end.”

Karling explains that Outotec aims high and requires a great deal of its logistics. There are a large number of consignments and sometimes changes are needed quickly and often. Goods are transported from many different locations, as only about 10–20% of the goods dispatched come from the company’s own processing plants. Cargo is on the move around the clock, and the logistics services have to keep up. Karling explains that fast, challenging deliveries emphasise the importance of good cooperation.

“AHA Logistics have met our every need and even exceeded our expectations. Above all we value being able to trust that things are being taken care of. At Outotec, we take our commitment to our customers very seriously. For example, in our project in Norway we promised our customer that our deliveries would be at their door at a specific time. AHA Logistics kept their word and the consignments arrived at exactly the right time.”

In addition to quality and reliability, economic considerations always play an important role in the choice of logistics services. According to Karling, AHA Logistics’ cost estimates are always accurate.

“Cost pressure is high, starting right from pricing. We use Aha Logistics because of their competitive prices and their great price-quality ratio. They find a way to save on costs by offering us different route and transport alternatives. There are no nasty surprises with AHA Logistics, and they always keep to the budget."